SMC-DC September Event: Using Social Media for Customer Service

SMC-DC is hosting a panel regarding Using Social Media for Customer Service. Panelists will discuss how social media impacted the traditional customer service world, best practices for large enterprises in using social media to connect with customers, and local vs. national difference. Participants include moderator Shashi Bellamkonda, who is currently Head of Social Media and Brand Evangelism for Network Solutions; Munish Gandhi who founded Hy.Ly; Andre Francis who is the Social Media Representative for Pepco; and Tony Hudgins who is the Co-Managing Partner for Public Group/SET Entertainment, which includes DC favorites Public Bar, Sushi Rock, and Lupe Cantina.

Title: Using Social Media for Customer Service

Date: Wednesday, September 22, 2010
Time: 6:00 pm to 8:00 pm

Location: TBA very soon – watch the Eventbrite page for details!


Sign up on Eventbrite:

Once the event reaches full capacity, we will start a waitlist. Please email us at if you wish to be added to the list, or to cancel your reserved spot.

In other SMC-DC News:

Mark you for calendars for an October 1 tweetup to see “The Social Network” (a.k.a. the Facebook movie). Theatre locations in DC, MD and VA. Stay tuned for where and what time the movie will be.

In October, our monthly event will be on a Monday instead of a Wednesday night. Mark your calendar for Oct. 25th. It will be part of a national Social Media Club initiative for social media and family.

A message from Jill Foster:

As a way to show appreciation for your continued participation in the social tech community, WomenWhoTech is to donating (2) tickets to two SMC-DC members to attend WomenWhoTech’s telesummit. Think top leaders, movers, shakers, entrepreneurs, and you – all on one telesummit! It’s time for the 3rd annual Women Who Tech TeleSummit that will take place September 15, 2010 with over 800 women (and men) from across the US and abroad in the non-profit, political and business world.  The awesome event will feature an incredible lineup of thought provoking panels including technology change makers.  The TechCrunch CEO, BlogHer’s COO, and more great minds will join this year’s speaker slate with more on panels, events, and how to register at

To enter the raffle for free tix, just tweet the below twitter post (definitely include the cited hashtags as to ensure your name is entered to win!).

Hey @smcdc ! Want 2 hear TechCrunch CEO & other greats @WomenWhoTech’s Telesummit 9/15? Tweet this 2 enter 2 win free tix! #smcdc #wwt

And in other social media news:

The WOMMY Awards executed by WOMMA (The Word of Mouth Marketing Association) celebrate excellence in the word of mouth and social media marketing industry and honors those who have created innovative, strategic and (most importantly) talkable marketing campaigns throughout the past year.
There are several categories for entries to the WOMMYs, and both agency and corporate teams are invited to participate.
Eligible Categories Include:
  • Social Media: Best use of social media as a communication medium
  • Introduction: Best word of mouth communication program to introduce new products/services
  • Momentum: Best word of mouth program to juice existing products/services
  • Experiential: Best word of mouth program as the result of great customer experience
  • Innovation: Best use of word of mouth insights to invent a new product or service.
  • Research: Best strategic thinking to measure the impact/success of WOM

The final deadline for entry is Friday, September 17th, so check them out today!


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